Returns & Exchanges
At Lost Designer, we want you to be completely satisfied with your unique finds. If your purchase isn't quite right, we offer a 30-day window for returns and exchanges on all eligible items in their original condition.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.
Package Your Items
Securely pack the items in their original packaging, ensuring all designer tags, dust bags, and authenticity cards are included.
Ship It Back
Affix the prepaid shipping label provided in the portal to your package and drop it off at any authorized courier location.
Receive Your Refund
Once our team inspects the returned items, we will process your refund or ship your exchange within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing